What is Service Business | Servicing Business Examples
What Is Service Business?
A service business is a type of business that provides professional services to its customers. This type of business provides services rather than products to its customers. Service businesses provide professional and personal services to clients, which can include health and wellness services, consulting, legal services, IT support etc.
The service sector is made up of companies that provide products and services to end consumers and other companies. The nature of the service sector activity can range from the direct delivery of a service to an individual to the transport of goods.
Servicing business is any business-oriented company that is focused on the needs of the customer and helping those customers improve their lives. Servicing business may also be called customer service or customer support.
It’s also not just about the products these companies offer, but also the services they provide and the way in which they will deliver these services. Servicing businesses, to be successful, must offer a complete package of what the customer expects.
Servicing Business Examples
A service business is any company that is engaged in providing services rather than selling a manufactured or agricultural product. Examples of this service type of business including:
Restaurants provide the customer with food and beverages, but they also deliver a different type of service: the experience of being served by friendly staff.
For some businesses, service and hospitality are inseparable. For example, a restaurant is more than just food on a plate; it is a true experience that involves the interaction between the customer, the staff and the kitchen.
The staff must be trained to offer this experience to their customers in a way that makes the customer feel welcomed. This is how hospitality service providers “get” their customers to return over time.
##Taxi and Bus Companies
Taxi and bus companies provide their customers with a means of transportation. They also provide an experience, with some types of services catering to the needs of their passengers.
How a taxi or bus company delivers its service will depend on the type of service they provide – for example, if they offer a service where they bring you to your destination – there are different ways in which this can be delivered.
##Hotels and Other Accommodation Providers
Hotels provide a service to their customers in the form of accommodation. However, they also provide an experience with their staff.
For example, they probably provide a clean and stylish environment, but also one where there are friendly people to serve you.
##Training Organizations and Consultants
Training organizations and consultants train individuals so that they are better able to perform tasks or roles within organizations. Training organizations and consultants also provide an experience.
They will have a certain style of training which is delivered to individuals in a way that allows them to learn.
##Building and Construction Companies
Building, construction, maintenance, and installation companies are like hotels or taxi or bus service providers; they provide a service with their product.
The employees of these types of companies interact with their customers in ways they wouldn’t necessarily do if they were not working for the company.
Some companies are also involved with the delivery of a product or service. For example, they may provide a specialist building service that supplies a specific type of product e.g., glass windows or paint for finishing newly built homes.
An insurance company provides a service to its customers, in the form of either compensating them if an accident happens or helping to pay off debts if they die unexpectedly from an accident or illness.
##Banks and Accounting Firms
Banks and accounting firms provide a service to their customers in the form of handling their money and finances. They also have some experience that comes with the nature of these businesses.
For example, they will probably have a very professional environment that is focused on customer service.
Online retailers provide a product or service to their customers over the internet. The product or service may be supplied by the company directly, or by another organization that they have an agreement with.
Online retailers also provide an experience. They have online websites that are easy to navigate and where, for example, they can start a new account with just a few clicks of the mouse.
Telecommunication companies provide a service to their customers in the form of making phone calls and sending text messages. They will also have an experience with their staff. In general, telecommunications companies tend to have an efficient and professional environment that is focused on customer service.
##Accounting and Legal Companies
Accounting and legal service providers are service businesses because they provide services in the form of financial and legal advice. They provide an experience because they provide advice that can impact the future of their customers, whether it be if they are buying a home, starting up a business, or selling one of these.
Servicing Businesses & Customer Satisfaction
Servicing Businesses rely on customer satisfaction, retention, and loyalty. In order to ensure that they maintain these, servicing businesses ensure that they offer a complete package to their customers. This is achieved by focusing on three main aspects of service businesses:
- Customer service – the way in which the business interacts with its customers and provides them with a level of service that is appropriate for their needs.
- Product quality – the way in which servicing businesses create and deliver products and services to their customers in a way that meets their expectations.
- Continuous improvement – the way in which servicing businesses use data from customer feedback to get an understanding of what they do well and where they can improve.
By focusing on these three aspects, servicing businesses are able to offer a complete package to their customers. Experiences don’t just come from the products that servicing businesses sell and deliver; it comes from the way in which those products are delivered too.