The Role of Technology in Streamlining Business Communication
The paper memo, the bulletin board, the “traveler” file, and the “water cooler” talk – these are all relics from the past, remnants of an era long gone in corporate organization and communication. In-person meetings are also dwindling in frequency.
Teamwork can lead to a 27% increase in company sales – and this is the result of the study, not our desires. Here we will discuss the compelling reasons to modernize your business communications.
Benefits of Technology in Business Communication
Technology has significant benefits for businesses. It reduces communication costs and enhances operational efficiency. An example of this is video conferencing, which eliminates the need for travel and enables remote meetings.
With video conferencing, businesses can hold meetings with individuals in various locations without incurring excessive expenses.
#2 Increased Productivity
The ability to interact with people from all over the world is the main advantage of technology. At the same time, we don’t even need to leave our workplace. Technology has not only created opportunities, it also makes it possible to automate certain processes or streamline repetitive tasks.
Here is another option using technology in business – focus mode. You can install an app that records phone calls and not be distracted by unimportant calls. With Call Recorder for iPhone, you can get accurate information from your callers without taking physical notes.
Do you need special info to make a final decision? Read reviews and benefits of call recording. If you record a phone call, you can listen to it at any time.
#3 Real-Time Communication
It should be noted that using apps for quick communication is much easier compared to more traditional methods, such as telephone and fax. With the advancement of workplace technology, individuals can engage in real-time conversations.
There is a wide range of apps available for internal communication and connecting with colleagues in different locations. Some examples of business communication apps include:
- Slack: This chatting app is well-designed with a user-friendly layout and interface. It provides easy access to conversations, shared links, and files. Additionally, it allows users to create Google Hangouts directly from the chat room.
- Wrike: Designed specifically for small teams, Wrike is a convenient project management tool that helps streamline collaboration and organization.
#4 Autonomy and Empowerment
The availability of mobile technology and remote work capabilities empowers employees by providing them with increased control over their work processes. This newfound independence fosters a sense of ownership, resulting in heightened quality and productivity. When individuals feel trusted to fulfill their responsibilities without constant surveillance, their output improves significantly.
This shift allows employees to communicate more confidently both vertically, up the chain of command, and horizontally, across departments and business units.
Nowadays, technology continues to advance, making it more secure as well. Sending emails, particularly to the entire office, without adequate security was a recipe for disaster. However, things have changed significantly. Most apps now utilize end-to-end encryption, ensuring that messages are only accessible to the sender and recipient.
Furthermore, smartphones, tablets, and Apple computers have integrated security software to safeguard against hackers. Interestingly, even Microsoft computers now offer security options for purchase.
Consequently, the possibility of email hacking has significantly decreased. Additionally, external programs often require a password for login and boast features such as encryption, thereby enhancing security even further.
#6 Improves Customer Relations
Companies that have adopted techniques for using technology to communicate in the workplace are soaring ahead in terms of customer relations. Several businesses are now utilizing bots on their Facebook page, enabling efficient and immediate responses to customer inquiries without the need for staff.
Additionally, video messaging applications like Google Chat offer a powerful means for businesses to connect with customers globally.
#7 Development Opportunities
This advantage, though less obvious, is just as crucial. In-person training events, especially those held in distant locations, are on the decline. In contrast, online training has expanded its scope and capabilities. “Live” training now often refers to scheduled online events.
Furthermore, new digital training platforms are designed to offer learners the same level of interactivity as, if not more than, in-person training events. These platforms incorporate features such as icebreakers, polls, exercises, quizzes, breakout sessions, and more.
The benefits of training extend beyond these points. Many companies now provide numerous self-directed online training courses to their employees. These courses can be taken at the employees’ convenience, without time-zone restrictions, and without interfering with their other tasks. Connected mobile and remote workforces have access to technical skills, software training, soft skills, management skills, and more.
The field of communication has undergone the greatest changes with the advent of technology. Now it has become more efficient, reliable, and convenient. We can communicate as meaningfully as possible and freely listen to recordings of each other’s conversations to extract important details.
If your business relies on legacy communications technology, it can become more productive and cost-effective with the adoption of technology.